Membership Policies & FAQ
How much does it cost to become a member?
There is no cost to join.
What are the benefits of membership and when do they begin?
Depending on the Membership level you join, you will receive complimentary tastings, savings on 12+ bottle purchases and merchandise, member-only special offers, invitations to events, and priority access to library wines. Your benefits begin as soon as you join!
Can I set up a gift membership?
Yes! On the “join club” section of our website, simply fill out the gift recipients shipping address, email and phone number (for delivery purposes this is required), the billing information will have the gifters information also including, phone number and email address. If you would like to include a gift card to go along with your gift membership, simply let us know!
How often will I be billed?
You will be billed four times per year – Spring, Summer, Fall, and Winter.
How will I know when I have been charged?
You will receive an email notification prior to the billing of your release, letting you know the selection, cost and add-on options. Releases will ship or become available for pick up one week after billing.
Can my Membership benefits be extended to someone else?
We encourage members to bring guests with them and enjoy complimentary tastings (members do have to be present in order for guests to take advantage of benefits). Membership benefits are non-transferrable.
How can I make changes to my membership?
Members have complete access to your personal account information through the Regusci website under the Manage Account page.
What happens if my wine allocation is sent back to the winery?
The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $15 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.
What if I end up with a corked or damaged bottle?
In the unlikely event that a bottle arrives damaged or corked, please notify us as soon as possible and we will replace the damaged merchandise.
If I choose to be a “pick-up member,” how will I know that my wines are available to pick up?
All pick-up members will receive an email notifying them of the release. If you are unable to pick up your release after 30 days, we will conveniently ship the wine to you. Shipping charges will be applied to the credit card we have on file.
Can I pick up my wine prior to the billing date?
As the wines released in your wine club shipment are new releases these wines will not be available until the billing/release date.
Can I have someone else pick up my release?
Yes, you can have a friend or family member pick up your release. Just be sure to send us an email or give us a call with the name of the person so we can make a note on your account.
Can I skip releases?
Yes! Members can skip a maximum of two consecutive releases. Longer durations require a cancellation, subject to a cancellation fee.
What is the cancellation policy?
We require Heritage and Founders members to receive two releases before cancellation, or they will be charged a $50 cancellation fee. Legacy members are required to receive 4 allocations, or they will receive a $150 cancellation fee.
What address should I use for shipping?
We suggest that you provide an address that will guarantee you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order. If your release needs to be re-shipped, a $25 fee will be applied.
How do I find out what is included in the upcoming release?
You will receive a notification email prior to billing which includes all current release information.
If I do not want to receive some of the wines in the upcoming release, can I replace it with another wine?
The Legacy level membership is our completely customizable club offering. All other memberships are not customizable, however, if there is a favorite wine you would like to add on to your allocation you do have that option. Keep in mind, if you would like to add-on to your allocation, please notify us at email@example.com at least 1 week before billing. Members receive $1 shipping and 15-20% savings on all orders of 12+ bottles of select wines. You will receive an email notification 1 week prior to billing with the option to add-on.
What is the delivery process?
Our default shipping method is via UPS ground. (1-7 business days) For more information about shipping please see our shipping page. If you would like to make adjustments to your shipping method contact us at firstname.lastname@example.org.
I’m a Legacy Member, how do I customize my shipment?
Log-in to your wine club account on our website here. Next, select the “Club List” button on the left-hand side of the page, and select “Edit Club”. There you will see all available selections and you can edit the wines in your upcoming wine club allocation.